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1. Session Cancellations - 72 hours’ notice is required. Charges may be applied (for up to the entire period that has been canceled) if the required notice period is not given.
2. Payments may be subject to a monthly payment plan however initial assessment consultation fees must be paid in full at time of booking. Payment will be via Stripe.
3. Refunds- If you don’t stick to what we’ve agreed to in this contract.(and you have the right to cancel too at any time.) I really hope you don’t because I want to help you and your dog. But you are free to do so, though there are no refunds for fees paid. Even if this contact is canceled some things will still apply like confidentiality.
4. For our online support programmes owners/clients are asked to check in once a week to help me monitor your dog’s progress and be required to send video footage of your training to be reviewed.
5, Although I cannot fully guarantee a 100% success rate, I have a high success rate with previous clients who follow and practice my methods in the long term. My methods are all kind and effective however are never instant and take commitment from the client to work with their dog between sessions and in the long-term. 6. All dogs that are known to bite other dogs or cause injury need to wear a muzzle, we take no responsibility for dogs who are not muzzled or kept under control, during our session or when working outside of our session. Failure to wear a muzzle when asked may result in termination of your support.
7. You agree to report/check in regularly about your dog’s progress through either Whatsapp, text, or by or respond to any communication from ‘A2B Dog Training’. Continual failure to do so can result in a termination of your support.
8. All ongoing programmes should be taken within a number of months/weeks. depending on the programme. eg, 7 week programme must be completed within 3 months, unless previously agreed to extend.
9. In the case of behavioural issues you agree to give consent to work with us and are happy for us to contact your vet on your behalf.
10. A2B Dog Training reserves the right to cancel the contract (at any time & with immediate effect) if any dog/s under the contract do not respond well to the therapy plan and/or other dogs (where the continuing of said contract is deemed, by ‘A2B dog training’, to constitute a risk)
11. ‘A2B Dog Training’ are insured with ’Pet Plan Sanctuary’ however any accident or injury during our training session will not be covered if you have failed to use the appropriate equipment or failed to follow my advice.
12. You are happy for ‘A2B Dog Training’ to share success stories about your dog via social media and share photos. You are happy to write a testimonial if requested. Please let me know if not.